For Employee Listening Consulting Firms

As a leader of an employee-listening consulting firm, you need to show your clients how your services make them better. Most of your direct contacts are probably in Human Resources, which creates a fascinating dynamic…

You can only demonstrate Return on Investment for your HR customers if they educate and motivate their internal customers.

That means your consulting business depends on getting client leadership teams to:

• Leverage employee feedback in how they lead
• Learn how to influence employee behavior more effectively
• Sustain energy toward achieving change goals

The Competitive Landscape for Employee Listening Firms

Survey firms today face a rapidly shifting industry. Large firms are prioritizing software over service, AI is automating insights, and boutique firms are emerging to fill the gaps. The winners will be those who go beyond analytics and drive real change for their clients.

Enter First Domino Consulting, Inc.

I founded First Domino Consulting to make survey-driven change more effective. FDC helps employee listening firms develop better client outcomes through two pathways: better hearing and better changing.

How FDC Elevates Your Clients’ Hearing

Leveraging both the science and practice of organizational psychology, FDC improves the design of your survey products, the interpretation of results, and the communication of insights. Our services include:

• Behind-the-scenes design such as item development, presentation templates, and handoff processes from HR to leadership.
• Staff training on the fundamentals of employee surveying and advanced consulting skills to build confidence and executive presence.
• Client-facing executive support that complements or extends your consulting staff for executive presentations and HR coaching.

First Domino Consulting already works with multiple survey-based consulting firms, including Energage, TalentMap, and multiple Viva Glint partners. Their staff and their clients recognize the difference FDC solutions make, but the real value comes not just from improved hearing but also improved post-survey change.

How FDC Elevates Your Clients’ Change Process: Infectious Change Design™

FDC can also extend your service offerings by enabling client change through an evidence-based change methodology implemented using leadership development and initiative-specific coaching.

What makes Infectious Change Design™ unique? Unlike other change management approaches, Infectious Change Design is built on proven behavior-change techniques—not theories from books or certification treadmills, but real-world methodologies used in sales, product design, addiction counseling, energy conservation campaigns, and more. This ensures that survey insights don’t just highlight problems—they lead to sustainable change.

Delivery Options that Flex to Match What Your Clients Need:

• Tier 1: Spark Change Thinking – Keynote presentations, group facilitation, and lunch & learns that introduce techniques for reducing ambiguity in goal setting, involving employees in action protoyping, and influencing employees’ evolution of behavior and identity.
• Tier 2: Accelerate Change Leadership – Focus attention on certain leaders in critical roles who are already tasked to deliver change and coach them to apply evidence-based techniques to their real-time needs.
• Tier 3: Build a Culture of Influence – An in-depth educational experience to develop a leadership pipeline fluent in organizational change knowledge and skills.

A Co-Brandable, Scalable Offering for Survey Firms

• Enhance the value of your services with a standard process, without investing in new in-house expertise.
• Pair Infectious Change Design with progress pulse surveys and change process evaluation surveys to create more frequent client touchpoints.
• Strengthen your client relationships by offering a comprehensive solution that drives both insights and action.

How First Domino Consulting Helps Survey Firms Compete & Win

• Increases credibility by ensuring your insights lead to real executive decisions.
• Improves client satisfaction by turning survey results into measurable business impact.
• Differentiates your services in a competitive market where AI and self-serve platforms are reducing the need for traditional survey consulting.

If you’re interested in exploring how I can help your firm, let’s connect.

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